Emanio, Inc announces new on-line support portal for EDI software customers
Released on = April 30, 2007, 11:42 am
Press Release Author = Blane Perun/Emanio
Industry = Software
Press Release Summary = Emanio, Inc. provides new ways for owners of its EDI software to interact with EMANIO via an on-line Customer Care Portal.
Press Release Body = Berkeley, California April 30, 2007 -- EMANIO, Inc. - a leading provider of Data Integration (DI) and Electronic Data Interchange (EDI) applications announced today the availability of its on-line Customer Care Portal. EMANIO customers can for the first time access EMANIO's support department by using web-based access.
"Giving our customers the ability to interact with us via the web has always been important to us," said EMANIO CEO KG Charles-Harris. "Our customers have always been able to use e-mail to generate support incidents with us; now however they have the option of signing up for a dedicated support portal that will allow them to log and manage all their support cases," continued Mr. Charles-Harris.
In addition, EMANIO customers will have an abundant supply of tools and self-help literature, including white papers and how-to video recordings, to help them in their daily activities. This will be a significant boost to EMANIO's Customer Care offering, which the company has been developing during the past year.
EMANIO's support portal allows customers to create cases, manage case status and exchange data with EMANIO's support team using a web-based system. EMANIO customers will be given access to the Support Section of Customers Care Portal on a as requested basis or as part of its recently announced Preferred support package. EMANIO Customers can inquire about access to the support portal by contacting EMANIO support or EMANIO sales at (510) 849-9300 or by sending an e-mail to sales@emanio.com.
About EMANIO: EMANIO was founded in 1994 and has operations across the United States and in Europe. The company helps organizations solve business requirements through analysis, technology and services, and eMessaging through EDI / XML, ASN / bar-coding solutions, and data integration.
In 1995, EMANIO was the first company to send EDI messages over the Internet and integrate these into backend ERP and Supply Chain Management systems through a single visual tool. With over 17,000 customers, EMANIO provides a broad line of global trading community B2B software and data integration solutions services for supplier and customer e-commerce connection and interaction. In 2002, EMANIO acquired Trading Partner® and OnCall*EDI® from Mercator Software.
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